Refund Policy

We want you to be completely satisfied with our services. This Refund Policy explains when refunds are possible and how to request them.

1. Eligibility for Refunds

• Service was not delivered as described.
• Defective or incomplete digital products.
• Unauthorized or duplicate charges.

2. How to Request a Refund

1. Contact us at contact@de-big1.net within 7 days of purchase.
2. Include your name, email, transaction ID, and reason for the refund.
3. We will investigate and respond within 7–14 business days.

3. Processing Refunds

Approved refunds will be credited to the original payment method. Depending on your bank or payment provider, processing may take 3–10 business days.

4. Non-Refundable Items

• Digital downloads once fully delivered, unless defective.
• Requests made after 30 days of purchase.

5. Dispute Resolution

We encourage you to contact us first to resolve any issue. If unresolved, disputes may be escalated under applicable consumer protection laws.